Terms

1. Definitions

Platform: the ProstEvents website and services, a technological intermediary for ticket sales and venue listings.

Organizer: the person or company that creates the event and receives net ticket proceeds via Stripe Connect.

Buyer/Participant: anyone who buys a ticket and may appear on the event guest list.

Promoter: an account that promotes events with a promo code, with the organizer’s permission.

Landlord: an account that lists venues on the marketplace. At this stage the Platform does not process venue bookings or rent payments.

Musician: a DJ, band or other artist with a public marketplace profile who can be linked to events by the organizer.

Ticket: a digital voucher (QR code) granting access, which may be transferred to another registered user.

2. Role of the Platform and event liability

ProstEvents is a technological intermediary. We do not organize, produce, sponsor or control listed events.

Schedule or venue changes, cancellations, quality, safety, queues, door refusals and anything that happens at the event are solely the Organizer’s responsibility.

The venue marketplace only publishes listings. Any visit, agreement or payment for a space is solely between the visitor and the landlord.

Nothing in these Terms excludes mandatory consumer rights (including the Brazilian CDC and EU consumer law where they apply) or liability for our wilful misconduct or gross negligence.

3. Registration, account types and security

Users must provide accurate information. Account types include client, organizer, promoter, landlord and musician.

You may register with email and password (email verification required) or with Google. Google provides an identifier, name and email so we can create or link your account.

You are responsible for your credentials and account use. Report suspicious activity to [email protected].

Minors may use the Platform only as allowed by local law and with guardian consent where required.

4. Buyers: payments, tickets and event information

Ticket prices are set by the organizer. Platform service fees and Stripe processing fees are shown before payment. The organizer may choose whether the platform fee is paid by the buyer or deducted from the organizer’s net amount.

Payments are processed by Stripe. We do not store full card numbers. Net proceeds go to the organizer’s Stripe Connect account; the Platform keeps only the agreed service fee.

After confirmation, the QR code is emailed and available under “My tickets”. You must present it at entry. Some events allow only one ticket per account.

The organizer may hide the address until a chosen date or event day. Email reminders (eve of the event and/or when the location is released) may be sent to the current ticket owner, including after a transfer.

Ticket transfers are valid only between Platform accounts and follow event rules. Validated tickets cannot be transferred.

5. Cancellation, refunds and chargebacks

The Organizer is legally responsible for refunds if the event is cancelled, postponed or if the buyer withdraws, except where applicable law imposes a different duty on the intermediary.

In Brazil, the cooling-off period for distance contracts is generally 7 calendar days, subject to rules on dated leisure services. In the EU, the 14-day withdrawal right may not apply to leisure services on a specific date; mandatory consumer rights still apply.

The Platform service fee may be non-refundable once intermediation has been provided, unless local law requires otherwise.

Stripe chargebacks may lead to withholding organizer balances and voiding tickets. Fraud, bots and scalping are prohibited.

6. Organizers: events, Stripe and payouts

By publishing an event, the organizer warrants that it is lawful, that required permits exist, and that details (date, venue, age policy) are accurate.

Online sales require a completed Stripe Connect account in the operating country. Stripe handles the connected account, KYC and bank details.

Payouts: in the dashboard the organizer may choose (a) automatic payouts to the bank as soon as funds are available, or (b) holding funds on Stripe and withdrawing later via the Stripe dashboard. This does not change ticket checkout and does not let ProstEvents treat organizer funds as its own. Release timing follows Stripe and local account rules.

The Platform may withhold or set off amounts for chargebacks, fraud, event cancellation or legal duty. Organizers must refund buyers if the event is cancelled or substantially changed.

7. Promoters and guest lists

Promoters act with the organizer’s permission. Promo codes and complimentary tickets must comply with law and the parties’ agreement.

Confirmed ticket holders may appear on the public guest list (name and photo). In settings, any account may hide name and photo and appear as an anonymous user.

Organizers may invite people who attended previous events. Each person receives at most one invite to a new event, even if they attended several past parties. Users can turn off these notifications in settings (on by default).

8. Venue marketplace (landlords)

The landlord is responsible for the listing (description, photos, phone and email). The Platform does not process rent payments at this stage.

Visitors contact the landlord directly. ProstEvents does not guarantee availability, price, contract or safety of the space.

9. Notifications and communications

We send operational messages needed for the service: purchase confirmation, QR codes, email verification, password reset and event reminders.

Organizers receive purchase notices (grouped by event). Participants may receive event invites unless they disable that option.

10. Intellectual property and prohibited use

ProstEvents branding, design and software belong to the Platform. Event content is the publisher’s responsibility.

Bots or scrapers for mass buying, QR fraud, account takeover, unlawful or discriminatory content, money laundering and illegal events are prohibited.

11. Limitation of liability

The Platform is provided “as is”. Temporary outages may occur. We do not guarantee commercial success of an event.

To the extent permitted by law, ProstEvents is not liable for lost profits or indirect damages caused by organizers, landlords, Stripe, Google or third-party networks.

This limitation does not apply where liability cannot be excluded (including intent, gross negligence, or mandatory consumer rights).

12. Privacy

Personal data processing is described in the Privacy Policy, including LGPD and GDPR where they apply.

13. Changes

We may update these Terms. The revision date will appear on this page. Continued use after publication may constitute acceptance where the law allows. Changes that require extra consent will be requested clearly.

14. Governing law and complaints

Nothing in these Terms reduces mandatory rights in the consumer’s country of habitual residence.

EU users benefit from EU consumer law and the GDPR. Brazilian users benefit from the CDC and LGPD. Disputes between professionals follow applicable private international law.

Complaints about the Platform: [email protected]. Complaints about the event should first go to the organizer.

15. Contact

Questions about these Terms: [email protected].

Last updated: 19 August 2026.